Zhong, Y., & Alexander, J. (2007, March). Academic success: How library services make a difference. In ACRL 13th National Conference Proceedings (Vol. 141).
This study asked students to indicate which library factors, which included services, programs, and resources had the most impact on their academic success. In addition to identifying the most and least commonly indicated factors, the study authors also wanted to check for differences among students in different demographic groups, which included age, gender, ethnicity, class year, and GPA. Overall 33 factors were grouped into six categories for the students to assess. Surveys from 1295 students at California State University – Bakersfield were returned.
The most impactful library factors overall were related to the physical and digital spaces provided by the library, which included the facilities, web site, databases, and off-campus electronic access. Building specific factors included quiet areas, library seating, group study rooms, the library’s hours, computer workstations, and research assistance at the reference desk. The least impactful library factors overall were interlibrary loan, research assistance via e-mail, research assistance with a subject specialist, 24/7 reference service, and library for-credit courses. These results were strongly affected by the fact that nearly 70% of the respondents were under the age of 26 and most likely undergraduates.