Home » Distance Library Instruction Virtual Poster Session (Spring 2019) » Providing Virtual Reference Appointments


ACRL DLS Chair: Natalie Haber
Vice-Chair: Amanda Ziegler
Secretary: Stephanie Espinoza Villamor
Archivist: Andrea Hebert
Webmasters: Katie Stewart and Matthew Stevons (dlswebcontact@gmail.com)
Members-at-Large: Karla Aleman and Jennifer Rundels

Providing Virtual Reference Appointments

This poster is part of the Distance Library Instruction Virtual Poster Session hosted by the ACRL DLS Instruction Committee. We encourage you to ask questions and engage in discussion on this poster! Authors will respond to comments between April 1-5.


Lauren Connolly, Fort Lewis College

Poster Description:

This poster outlines the process a librarian at Fort Lewis College went through to provide virtual reference appointments to students in two introductory composition classes, one fully online and one hybrid.


(Click the pop-out icon in the upper right corner to enlarge. A text transcript is also available.)

View Virtual Appointment Discussion Guide

About the Presenters

Lauren Connolly has worked in academic libraries at both private and public institutions. Recently hired as the Instructional Technology and Reference Librarian at Fort Lewis College, she was tasked with improving Reed Library services for the online student population.


  1. Hi Lauren,

    I really liked your poster! I do have a question though. In the process section, you mention an “Appointment Discussion Guide.” Is that something that you would be willing to share?

    Thank you,


  2. I am a big fan of Zoom for virtual reference; it’s much more personal than many of the more webinar-focused software programs! I have never used a discussion guide during appointments (in person or virtual before). I really like that idea!

    • The discussion guide was actually the idea of my colleagues that they utilized for in-person reference, and I found that it helped keep both the student and me on track. I was happy to find it worked just as well in the virtual setting!

  3. Lauren, this is great! I wondered if Zoom offers the option of recording the sessions, and if you have done that? Have you run into any problems with sharing the recordings?

    • Hi Heidi,

      Zoom does offer the option to record sessions, but I did not do that this time around. It is something I’ll consider for the future though!

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