Libraries Respond – COVID-19 Survey

In response to the COVID-19 crisis, the Public Library Association (PLA) is coordinating with ACRL as well as other ALA units and library organizations to survey the library community to understand the current impacts the crisis is having on their operations, programs, services and finances. It is seeking input from all library types and is making the survey available until Monday, May 18, 2020, at 11:59 p.m. Central.

The survey should take about 15 minutes to complete, and all completed respondents will be automatically entered to win one of ten $30 gift certificates to the ALA Store. Thank you in advance for your responses.

● Complete the survey by clicking on the following link:
● PDF of the survey:

Additional Information
Who should complete the survey? Library directors or someone designated at the library who will complete the survey on behalf of the system. If you are unsure if your library has submitted a response, please contact Emily Plagman at or 312-380-1344.

When will the survey close? Monday, May 18, 2020 at 11:59 p.m. CDT.

How will the data be used?

  1. ALA staff will aggregate the results of actions libraries are taking in responses to COVID-19 to inform its advocacy efforts on behalf of libraries.
  2. ALA staff will share the complete data file, including identifying information, with partners to assist with the analysis of the results. Those entities will use the identifying information for analysis purposes only, to categorize libraries based on characteristics such as size or locale. Each partner entity will be identified as work is assigned and underway.
  3. PLA will share anonymized results with its Public Library Data Alliance partners, excluding financial-related data, as part of its commitment to collaborate with external partners on field-wide data collection efforts.
  4. PLA will work with its relevant committees, such as the Measurement, Evaluation and Assessment Committee and others, to develop content to support and grow library efforts to respond to community needs during the crisis.
  5. ALA will make anonymized, aggregate results, excluding financial-related data, publicly available after the survey closes.

Who should I contact with questions? Email or call 312-380-1344.

About the Survey
The Public Library Association (PLA) and ALA units including the Association of College & Research Libraries (ACRL), ALA Public Programs Office (PPO), Library; Information Technology Association (LITA), ALA Member Relations Services (MRS), ALA Office for Diversity, Literacy and Outreach Services (ODLOS), and ALA Public Policy and Advocacy Office (PPAO) co-created the survey. Feedback on the questions also was provided by the Chief Officers of State Library Agencies, the Association for Rural & Small Libraries, the Association of Research Libraries, and the ACRL Academic Library Trends & Statistics Survey Editorial Board. Additional support on its design and format has been provided by the Colorado State Library’s Library Research Service and the Institute of Museum and Library Services.