Management & Leadership Committee Spring Webinars Beginning Next Week

Emotions in the Workplace

Wednesday, February 26, 1:00 – 2:00 p.m. CST


After registering, you will receive a confirmation email containing information about joining the meeting.

Many different forms of work contain a requirement, often unspoken, for employees to “put on a happy face,” and careers like librarianship, with high customer-service interactions requiring emotional labor, often tax employees’ physical and emotional health. This work can be even more draining for employees who are marginalized by virtue of their race, religion, sexual orientation, gender identity, or disability. Leaders are influential in setting the stage for how emotion work is viewed in an organization and can thus play a role in creating conditions that encourage emotionally healthy work environments for everyone. In this session, we’ll discuss the science behind emotional labor, emotional intelligence, and emotional regulation. We’ll also offer suggestions for leaders to implement practices that lessen the negative impacts such work can bring and enhance emotional understanding and management.

Presenter: Miriam L. Matteson

Associate Professor at the Kent State University School of Information and Interim Associate Dean in the College of Communication and Information

Miriam’s research broadly explores emotion in the workplace, including emotional labor, dispositional affect, as well as interpersonal and emotional soft skills in a variety of library settings. She is also engaged in research and program development on continuing management education for librarians. She has published in College and Research Libraries, Library and Information Science Research, Library Management, Library Quarterly, and portal: Libraries and the Academy. She is the editor of the Future Voices in Public Services column in Public Services Quarterly. Before earning her PhD in Library Science from the University of Maryland she worked as a reference and instruction librarian at the University of Maryland University College. She has also worked as a music cataloger at Indiana University, and a project manager at Universidad Simon Bolivar in Caracas, Venezuela.


Management & Leadership: The Practical Application of the Theories Behind Team Building

Thursday, March 19, 1:00 – 2:00 p.m. CST


After registering, you will receive a confirmation email containing information about joining the meeting.

Working in teams can be a productive method of completing complex tasks while also engaging in participatory learning. Team-based work combines the skills, knowledge, and experience of individuals to work and create with innovation and efficiency. However, team building is an ongoing process, and those in leadership should be thoughtfully intentional when it comes to team building. This webinar will look at team development models, their practical application, and use by managers and leaders.

Presenter: Nikhat J. Ghouse (pronounced: Nick-Khath Goss)

Associate Librarian for the Social Sciences and the Coordinator of the Diversity Alliance Residency Program at American University

In addition, to her day job, Nikhat works at an Organization Development Consultant within libraries and academia. Her area of expertise includes change management, strategic planning, diversity & inclusion, and facilitation. Additionally, Nikhat is the incoming Chair of the ACRL Instruction Section. She completed her Master of Science in Organization Development at the School of Public Affairs at American University,  a Master of Library and Information Science at the University of Pittsburgh, and a Bachelor of Arts in History at Cleveland State University.


Managing Up with EDI in Mind: Collaborations to Strengthen a Community

Thursday, April 2, 1:00 – 2:00 p.m. CST


After registering, you will receive a confirmation email containing information about joining the meeting.

Librarians who lead teaching programs often face challenges such as lack of formal authority, uneven participation in teaching initiatives, and lack of shared language and priorities surrounding diverse instructional services offered within an institution. At the University of Delaware Library, Museums, and Press, we recently discovered that these challenges, while familiar to longstanding instructional programs, are also true for a fledgling leadership development effort, and that collaborations between these two programs has powerful potential for cultural and structural change. In this session, the presenters will share how their partnership strengthened their individual programs and their ability to center Equity, Diversity and Inclusion (EDI) in their practice. Participants will reflect on how you engage EDI concepts in your instructional program and practice and where there is room for improvement; discuss the intersection of instruction skills and leadership and management skills and brainstorm ways to link these conversations on your own campus; and understand the value of strategic partnerships to get by-in and support program goals.


Maisha Carey, Organizational Development and Learning Librarian, Senior Assistant Librarian, University of Delaware

In this newly developed role of Organizational Development and Learning Librarian, Maisha is part of the Human Resources team and works closely with Library administration to design and implement initiatives that support the organization’s strategic directions with particular attention to its foundational principles of organizational effectiveness and inclusive excellence. Maisha represents the Library on the collegewide Chief Diversity Advocate group and is a member of the inaugural class of Diversity Engagement Fellows. Maisha is also program coordinator for the Pauline A. Young Residency Program, one of the oldest diversity librarian residency programs in the country.

Meg Grotti, Assistant Head of Instructional Services, University of Delaware

Meg is an associate librarian at the University of Delaware, where she serves as Assistant Head of Instructional Services in the reference and instructional services department. She facilitates the community of practice surrounding teaching and learning services across departments and leads programmatic planning for these services as chair of the Teaching and Learning Committee. Meg supervises two librarians who are focused upon information literacy, outreach and undergraduate student success, and serves as liaison to the College of Education and Human Development. Meg is also the leader of UD’s campus open textbook initiative.

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